RETURNS & EXCHANGES

Thank you for purchasing from us. Our dedicated quality control team will carefully inspect the item before shipping to ensure your satisfaction and quality. You can return the item within 15 days after receiving it. We look forward to hearing from you.

Cancel & Refund:

Order Status
Requirements and Notice
Solution
Before shipment
Apply for cancel orders within 24 hours
100% of order amount cancel orders OVER 24 hours
95%of the order amount(deduct 5% processing fee)
Change Size
Contact Customer Service Team via service@refcountry.com
Shipped
Once an order has been shipped, it cannot be canceled or changed.

 

Return Procedure:

1. Take clear photos of the item.

2. Contact our Customer Service team at service@refcountry.com.

3. Send the photos and your order ID to Customer Service outlining the issue and your desired solution (return, refund, exchange, reshipment, etc.).

4. Our Customer Service team will provide you with a return address. Please do not return the package to the sender as this will delay the refund process.

5. Efficient returns: Please provide us with a tracking number for a hassle-free process.

In some circumstances, we may not be able to process a refund without a return. However, we will provide you with a coupon to use on your next purchase.

Situations eligible for return/refund:

1. You are not satisfied with the item.

2. The item does not fit as expected, but there is no quality issue.

3. Late delivery status update.

4. Discrepancy/misunderstanding (regarding product/fabric) already claimed in the description/title.

5. The item has already been shipped because you placed the wrong order.

6. The size I selected does not match the size chart.